Your Concerns Matter. We Are Here to Help You.
Details of Designation | Contact Person | Address | Contact Number | Email | Working Hours |
Customer Care Head | Mr. Vishal Thoke | 605, Unique Tower, Off S. V. Road, Goregaon (West), Mumbai – 400 104 | 022 - 35681656 | Monday to Friday (10.00 AM – 5.00 PM) | |
Compliance Officer | Mr. Gaurav Jalan | 605, Unique Tower, Off S. V. Road, Goregaon (West), Mumbai – 400 104 | 98201-01250 | Monday to Friday (10.00 AM – 5.00 PM) | |
Principal Officer | Ms. Sakshi Jalan | 605, Unique Tower, Off S. V. Road, Goregaon (West), Mumbai – 400 104 | 97694-20282 | Monday to Friday (10.00 AM – 5.00 PM) |
Escalation Process
This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.
Steps
Step-1
Initial Contact:
Start by reaching out to our Head of Customer Care. He is equipped to assist with most issues and will strive to resolve your concern at the earliest.
Step-2
Escalation to Compliance Officer:
If you are still unsatisfied with the resolution, you can escalate the matter to our Compliance Officer for an independent assessment and further action.
Step-3
Final Escalation to Principal Officer:
In cases where the issue remains unresolved despite all prior steps, you can escalate it to the Principal Officer.
Submit Your Grievance Online
Alternatively, you can submit your grievance directly using our Online Grievance Submission Form.
Grievance Policy
To better understand our approach to grievance redressal, you can access our comprehensive Grievance Policy.